Last Updated: March 31, 2026
These Terms of Use (the “Terms”) are a binding contract between you and Hey Counsel, Inc. (“HeyCounsel,” “we,” or “us”). Your use of https://www.heycounsel.com, any associated mobile applications, our Slack community chat group, the HeyCounsel Matching Service, and all related services, content, features, and technology (collectively, the “Services”) in any way means that you agree to these Terms, and these Terms will remain in effect while you use the Services. These Terms incorporate by reference our Privacy Policy and Community Code of Conduct linked to on the footer of our website.
The following defined terms are used throughout these Terms:
“Client User” means an individual or entity that accesses or uses the Matching Service to discover or connect with a Member Lawyer.
“Community Services” means HeyCounsel’s member community features, including but not limited to the Slack community chat group, template library, continuing legal education programming, vendor discount program, member referral network, and related tools and resources available to Member Lawyers.
“Matching Service” means HeyCounsel’s online directory and discovery tool that enables Client Users to submit information about their legal needs and receive suggestions of Member Lawyers based on criteria such as practice area, location, and other profile information. The Matching Service uses algorithmic and artificial-intelligence-based systems to generate suggestions, and also enables Member Lawyers to submit Proposals to Client Users through the platform.
“Member Lawyer” means a licensed attorney who has been accepted into and maintains an active HeyCounsel membership.
“Proposal” means a bid, proposal, or expression of interest submitted by a Member Lawyer to a Client User through the Matching Service in response to a Client User’s posted legal need.
“Services” means all services provided by HeyCounsel, including the Community Services, the Matching Service, and all related websites, applications, content, features, and technology.
“User” means any person or entity that accesses or uses the Services, including both Client Users and Member Lawyers.
We continually work to improve the Services and may need to change these Terms. We reserve the right to modify the Terms at any time. If we do, we will post the revised Terms across our different platforms as needed and, update the “Last Updated” date above, and, if the changes are material, attempt to notify you in other ways as well (for example, via email or an in-product notice). By continuing to use the Services after the changes become effective you agree to the revised Terms. If you do not agree, you must stop using the Services.
Your privacy matters to us. Please review our current Privacy Policy, which describes how we collect, use, and protect your information.
To access certain Services you must create an account by providing accurate and complete information, including a valid email address (your “HeyCounsel Username”) and password. You must be at least 18 (or the age of majority in your jurisdiction) or have the consent of a parent or guardian. If you register on behalf of an organization, you represent you have authority to bind that organization to these Terms. You are responsible for all activity under your account and for keeping your credentials confidential. You may not transfer your account without our prior written consent. You may also access portions of the Services using credentials from a third-party platform (a “Third-Party Account”) such as Google or LinkedIn. By connecting a Third-Party Account you authorize us to access information from that account consistent with your settings on that service. You must use the Services only for legal, authorized purposes. You may not use the Services if (a) it is prohibited by applicable law, or (b) you are barred from doing so by U.S. sanctions or other government restrictions.
Member Lawyers must complete the HeyCounsel application process and maintain an active paid membership to access Community Services. As part of their membership, all Member Lawyers are automatically listed in the Matching Service directory by default and may receive requests from Client Users, but Member Lawyers may toggle this setting off. By registering as a Member Lawyer, you represent and warrant that you are a licensed attorney in good standing with the bar of at least one U.S. state or jurisdiction. HeyCounsel relies on Member Lawyers’ self-reported information regarding their licensure, bar status, and qualifications; HeyCounsel does not independently verify this information.
Client Users must create an account to access the Matching Service. By creating an account and using the Matching Service, Client Users agree to provide accurate information regarding their legal needs and to comply with these Terms. Client User accounts are provided free of charge.
By registering you consent to receive emails, messages, and other communications from HeyCounsel as described in our Privacy Policy. You can opt out of non-transactional messages as provided therein.
HeyCounsel is a technology company that operates an online community platform and lawyer directory. HeyCounsel is not a law firm and does not provide legal services, legal advice, legal opinions, legal recommendations, or legal representation of any kind.
Member Lawyers listed on HeyCounsel are independent legal professionals. They are not employees, agents, partners, or representatives of HeyCounsel. HeyCounsel does not supervise, direct, or control the legal services provided by any Member Lawyer. HeyCounsel does not form a law firm or legal partnership with any Member Lawyer or group of Member Lawyers.
Any information provided by HeyCounsel, including lawyer profiles, practice area descriptions, and directory listings, is for informational purposes only and does not constitute legal advice. Information provided to or through the HeyCounsel community platform or lawyer directory may not be considered confidential or privileged.
HeyCounsel is not a lawyer referral service. The Matching Service is an interactive online directory that enables Client Users to discover Member Lawyers based on their own preferences and criteria. HeyCounsel does not recommend, endorse, or refer any specific Member Lawyer to any Client User.
AI suggestions are prone to errors and inaccuracies. A Client User’s reliance on such suggestions is strictly at their own risk, and HeyCounsel expressly disclaims all liability arising from any incorrect or inappropriate suggestion.
HeyCounsel makes no representations or warranties regarding any Member Lawyer’s qualifications, competence, legal ability, quality of service, or fitness for a particular legal matter. HeyCounsel does not evaluate whether a particular Member Lawyer is the right fit for a Client User’s specific legal needs. Member Lawyer licensure, bar status, practice areas, and other qualifications are self-reported by Member Lawyers and are not independently verified by HeyCounsel.
HeyCounsel encourages all Client Users to conduct their own independent due diligence regarding a Member Lawyer’s qualifications, experience, licensing, and suitability before entering into any professional relationship. You acknowledge that HeyCounsel’s listing of a Member Lawyer in the Matching Service does not signify an endorsement, recommendation, or referral by HeyCounsel.
The Matching Service is a directory and discovery tool that helps Client Users find Member Lawyers. Client Users submit information about their legal needs through a structured intake form, and HeyCounsel’s algorithmic and artificial-intelligence-based systems suggest Member Lawyers whose self-reported profiles match the Client User’s stated criteria (such as practice area, geographic location, and other factors). Member Lawyers may also review Client User requests and submit Proposals expressing their interest and availability. The Matching Service is designed to facilitate introductions and make it easier for potential clients to discover lawyers who may be able to help them.
The Matching Service uses algorithmic and artificial-intelligence-based systems to generate a lawyer list for Client Users. These suggestions are based on information provided by both Client Users and Member Lawyers and are generated automatically. HeyCounsel does not recommend or endorse any Member Lawyer through the suggestion process. Algorithmic suggestions are not a substitute for the Client User’s own independent evaluation of a Member Lawyer’s qualifications and suitability.
Member Lawyers may submit Proposals to Client Users through the Matching Service. A Proposal is the Member Lawyer’s own independent communication and does not represent the views, recommendations, or endorsement of HeyCounsel. HeyCounsel does not review, approve, or guarantee the accuracy or quality of any Proposal. Client Users are solely responsible for evaluating Proposals and deciding whether to engage a Member Lawyer.
The Matching Service does not provide legal advice, legal opinions, or legal recommendations. A listing, search result, algorithmic suggestion, or Proposal through the Matching Service is not a referral, endorsement, or guarantee of any kind.
HeyCounsel does not guarantee that (a) a Client User will find a suitable lawyer through the Matching Service, (b) any Member Lawyer will be available, willing, or able to take on a particular matter, (c) the legal services provided by any Member Lawyer will result in a favorable outcome, or (d) any information provided by Member Lawyers in their profiles or through the Matching Service is accurate or complete.
The Matching Service facilitates initial communications between Client Users and Member Lawyers, including the submission and review of Proposals. Once a Client User and Member Lawyer decide to move forward, HeyCounsel may provide contact information to facilitate direct, off-platform communication. After this handoff, all further communications, negotiations, and interactions between the Client User and Member Lawyer occur outside of HeyCounsel and are not monitored, supervised, or controlled by HeyCounsel.
Once a Client User connects with a Member Lawyer through the Matching Service, any resulting relationship, engagement, or transaction is entirely between the Client User and the Member Lawyer. HeyCounsel is not a party to any attorney-client relationship, engagement agreement, fee arrangement, or other agreement between a Client User and a Member Lawyer. HeyCounsel does not participate in, supervise, or have any role in the provision of legal services by any Member Lawyer to any Client User.
The Matching Service is provided at no additional charge to Client Users and Member Lawyers. HeyCounsel does not charge referral fees, commissions, or transaction fees in connection with engagements between Client Users and Member Lawyers. HeyCounsel does not process, facilitate, or participate in any payment for legal services between Client Users and Member Lawyers. All financial arrangements for legal services are solely between the Client User and the Member Lawyer.
No attorney-client relationship is created between you and HeyCounsel by your use of the Services, including the Matching Service. Submitting a legal need form, receiving algorithmic suggestions, viewing Member Lawyer profiles, receiving or reviewing Proposals, or exchanging messages through the Matching Service does not create an attorney-client relationship with HeyCounsel. Any attorney-client relationship that is formed is solely between the Client User and the Member Lawyer they choose to engage and is governed by the terms agreed upon between those parties.
HeyCounsel is not responsible for any acts, omissions, errors, misrepresentations, or the quality of legal services provided by any Member Lawyer. Client Users cannot hold HeyCounsel responsible or liable for any aspect of their engagement with a Member Lawyer, including but not limited to the outcome of any legal matter, the quality of legal advice or representation, fee disputes, or any other claim arising from the client-lawyer relationship.
HeyCounsel has no obligation to mediate, arbitrate, or otherwise resolve disputes between Client Users and Member Lawyers.
All Member Lawyers are automatically listed in the Matching Service directory as part of their HeyCounsel membership. By maintaining a HeyCounsel membership, Member Lawyers agree to:
By using the Matching Service, Client Users agree to:
You agree not to do, attempt to do, or encourage others to do any of the following while using the Services or any Content (defined below): Infringe or violate intellectual-property or other rights of HeyCounsel or any third party; Violate any law or regulation; Post content that is deceptive, harmful, harassing, defamatory, obscene, or could foreseeably be found objectionable; Access another user’s account without permission or solicit credentials; Send unsolicited promotions or spam; Probe, scan, or test the vulnerability of the Services or any network; Interfere with the proper working of the Services, including via bots, scrapers, or other automated means; Copy, store, or distribute significant portions of the Content; Reverse engineer or otherwise attempt to obtain the source code of the Services; Use the Services to train, test, or validate any artificial-intelligence or machine-learning system; or Bypass or breach any security or authentication measures.
Additionally, you agree not to: Use the Matching Service to solicit Member Lawyers for fraudulent, illegal, or improper purposes; Misrepresent qualifications, licensure, experience, or availability in a Member Lawyer profile; or Use information obtained through the Matching Service for purposes unrelated to seeking or providing legal services, including marketing, solicitation, or data harvesting.
Member Lawyers also agree to the terms of our Code of Conduct, available at https://heycounsel.com/code-of-conduct.
Violation of this Section may result in immediate suspension or termination of your account and legal action.
All materials displayed on or accessible through the Services, including text, graphics, images, articles, and other content (collectively, “Content”) are protected by intellectual-property laws. Subject to these Terms, HeyCounsel grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services and Content for your personal or internal business purposes. Except as expressly permitted, you may not copy, reproduce, distribute, modify, or create derivative works from any Content without prior written consent from the rightful owner.
Anything you post, upload, share, or otherwise provide through the Services is a “User Submission.” This includes, without limitation, Member Lawyer profile information, Client User matter descriptions, Proposals, reviews, messages, and any other content submitted through the Services. You are solely responsible for your User Submissions and represent that you have all rights required to grant the licenses below and that your User Submissions comply with these Terms and all laws.
By submitting User Submissions you grant HeyCounsel a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, distribute, display, and perform those User Submissions in connection with operating, improving, and promoting the Services. You also grant each user of the Services a non-exclusive license to access and use your User Submissions as permitted through the functionality of the Services.
HeyCounsel responds to notices of alleged copyright infringement in accordance with the U.S. Digital Millennium Copyright Act (“DMCA”). If you believe your copyrighted work has been copied in a way that constitutes infringement, please send a notice to our designated agent at: Hey Counsel, Inc. Attn: DMCA Designated Agent brian@heycounsel.com DMCA-1063959. Your notice must comply with 17 U.S.C. Section 512(c)(3). We may remove or disable access to the alleged infringing material and terminate repeat infringers.
Content comes from a variety of sources, including Member Lawyer profiles, Client User submissions, Proposals, and third parties. HeyCounsel makes no representations about the accuracy, completeness, or quality of any Content, including information in Member Lawyer profiles or the Matching Service. You access all Content at your own risk. HeyCounsel is not liable for errors or omissions in any Content or for any damages resulting from your use of or reliance on Content.
We may add, modify, or remove features and may suspend or discontinue the Services, including the Matching Service, entirely at any time.
Some Services are free; others require payment (“Paid Services”). Community membership for Member Lawyers is a Paid Service. Prices and payment terms are presented when you sign up for Paid Services and are incorporated into these Terms. We use third-party payment processors (e.g., Stripe) and are not responsible for their acts or omissions. Paid Services may renew automatically unless you cancel in accordance with your account settings. Taxes, data charges, and message fees are your responsibility.
The Matching Service is provided at no charge to both Client Users and Member Lawyers. HeyCounsel does not charge fees, commissions, or other amounts in connection with introductions or engagements between Client Users and Member Lawyers. All payments for legal services are made directly between the Client User and the Member Lawyer, and HeyCounsel is not involved in any such financial arrangements.
You may close your account at any time by using our online Services or emailing support@heycounsel.com. HeyCounsel may suspend or terminate your account or access to the Services at any time for any reason, including violation of these Terms. Upon termination, a Member Lawyer’s profile will be removed from the Matching Service directory. Sections that by their nature should survive termination will survive.
HeyCounsel may offer referral or promotional programs with vendors who are interested in working with our Member Lawyers subject to additional terms. We may modify or terminate such programs at any time. This is separate from our Matching Services, which are not done for any referral fees or other types of finder or matching fees.
THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
WITHOUT LIMITING THE FOREGOING, HEYCOUNSEL MAKES NO WARRANTY OR REPRESENTATION REGARDING (A) THE QUALIFICATIONS, COMPETENCE, LICENSURE STATUS, OR QUALITY OF ANY MEMBER LAWYER LISTED IN THE MATCHING SERVICE (ALL OF WHICH ARE SELF-REPORTED BY MEMBER LAWYERS); (B) THE SUITABILITY OF ANY MEMBER LAWYER FOR A CLIENT USER’S PARTICULAR LEGAL NEEDS; (C) THE ACCURACY OR COMPLETENESS OF ANY MEMBER LAWYER’S PROFILE INFORMATION OR PROPOSALS; (D) THE QUALITY, ACCURACY, OR RELEVANCE OF ANY ALGORITHMIC OR AI-BASED SUGGESTION; (E) THE OUTCOME OF ANY LEGAL MATTER; OR (F) THE AVAILABILITY OR RESPONSIVENESS OF ANY MEMBER LAWYER.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEYCOUNSEL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS (THE “HEYCOUNSEL PARTIES”) SHALL NOT BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, (B) ANY SUBSTITUTE GOODS OR SERVICES, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO HEYCOUNSEL FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM, OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL.
WITHOUT LIMITING THE FOREGOING, THE HEYCOUNSEL PARTIES SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES ARISING FROM OR RELATED TO (A) THE ACTS, OMISSIONS, ERRORS, OR QUALITY OF SERVICE OF ANY MEMBER LAWYER; (B) ANY ENGAGEMENT, AGREEMENT, OR TRANSACTION BETWEEN A CLIENT USER AND A MEMBER LAWYER; (C) THE OUTCOME OF ANY LEGAL MATTER; (D) ANY CLAIM ARISING FROM THE ATTORNEY-CLIENT RELATIONSHIP BETWEEN A CLIENT USER AND A MEMBER LAWYER; (E) ANY CLIENT USER’S RELIANCE ON ALGORITHMIC OR AI-BASED SUGGESTIONS, MEMBER LAWYER PROFILES, OR PROPOSALS PROVIDED THROUGH THE MATCHING SERVICE; OR (F) ANY COMMUNICATIONS OR INTERACTIONS THAT OCCUR OFF-PLATFORM AFTER CONTACT INFORMATION IS EXCHANGED.
You agree to indemnify and hold the HeyCounsel Parties harmless from any claims, damages, and expenses (including attorneys’ fees) arising out of your use of the Services or violation of these Terms.
Member Lawyers additionally agree to indemnify and hold the HeyCounsel Parties harmless from any claims, damages, and expenses (including attorneys’ fees) arising out of or related to the legal services they provide to any Client User or other party, including any claims of malpractice, negligence, breach of fiduciary duty, or violation of professional conduct rules.
Client Users additionally agree to indemnify and hold the HeyCounsel Parties harmless from any claims, damages, and expenses (including attorneys’ fees) arising out of or related to their engagement of any Member Lawyer or their misuse of the Matching Service.
You may not assign these Terms without our prior written consent. We may assign or delegate our rights and obligations without consent.
These Terms are governed by the laws of the State of California without regard to conflict-of-laws rules.
a. Negotiation. Before filing a claim, the parties shall attempt to resolve the dispute informally in good faith.
b. Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to this agreement, or the breach thereof, shall be settled by binding arbitration administered by JAMS in San Diego, California, in accordance with its Streamlined Arbitration Rules & Procedures. The arbitration shall be conducted by a single arbitrator. Each party shall initially bear its own arbitration fees and costs, provided that the arbitrator may award reasonable attorneys’ fees and costs to the prevailing party if permitted by applicable law. The arbitrator shall endeavor to resolve the dispute based on written submissions and telephonic or video hearings to the maximum extent practicable to minimize costs and expenses for all parties. The arbitration shall take place in San Diego, California, or by video conference at the arbitrator’s discretion. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
The parties consent to electronic service of process, with service to be made to the following email addresses: brian@heycounsel.com and support@heycounsel.com. The parties agree that, in the event of confirmation and enforcement, the delinquent party will be responsible for any attorney, court, or other fees associated with such action.
c. Waiver of Jury Trial, Class Actions, and Representative Proceedings. YOU AND HEYCOUNSEL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. YOU WAIVE THE RIGHT TO A JURY TRIAL. You further agree that:
(i) No Class or Representative Actions. Unless both you and HeyCounsel agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class, consolidated, or representative proceeding. No arbitration or proceeding will be joined, consolidated, or combined with another arbitration or proceeding without the prior written consent of all parties to all affected arbitrations or proceedings.
(ii) Severability. If any portion of this class action waiver is found to be unenforceable, the entire arbitration agreement shall remain in effect to the maximum extent permitted by law. If a claim is brought seeking class-wide, consolidated, or representative relief and the class action waiver is found unenforceable as to that claim, that claim shall be severed and proceed in court while any individual claims proceed in arbitration.
d. Opt-Out. You may opt out of arbitration by sending written notice to the email addresses above within 30 days of first accepting these Terms.
e. Exclusive Venue. If you opt out or the arbitration agreement is unenforceable, you and HeyCounsel agree to litigate exclusively in the state or federal courts located in San Diego County, California.
You are responsible for paying any taxes associated with your use of the Services. Failure to enforce any right under these Terms is not a waiver. If any provision is unenforceable, it will be modified to reflect the parties’ intention or eliminated to the minimum extent necessary, and the remaining Terms will remain in effect. These Terms constitute the entire agreement between you and HeyCounsel regarding the Services, superseding any prior agreements. Except as expressly provided in the arbitration agreement, there are no third-party beneficiaries. If you have questions about these Terms, please contact us at support@heycounsel.com.